Tracking and Delivery

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You will receive a tracking number once your order has been dispatched from our warehouses.

NOTE: To ensure a smooth and quick process, please ensure that you correctly fill in your shipping address details. We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

Once your order has left our premise, it is in the hands of the delivery company. We are not responsible for any delays caused by the shipping provider. The shipping guide is an estimation and may vary during busy periods.

Orders typically ship from our warehouses in Asia. The processing time for orders is 3-5 business days. After that, delivery time within Australia is usually 10-25 business days, and 15-30 business days internationally. Please keep in mind that this time may vary due to where you live, public holidays, packages held by customs etc. It can sometimes take up to 2 months. Thank you for your patience.

 

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Shipping & Handling Charges are as follows:

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✨ For domestic, all states within Australia (free shipping)
✨ For all international countries we ship worldwide on all orders (free shipping)

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Please note: We sell to customers worldwide. Our headquarters is in Australia, if a product you have purchased is not in stock in our Australian warehouse, it will be sent separately from our suppliers in Asia, allow an additional 10 business days when calculating international transit time.

Please expect your items to be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing.

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Petite Lilly cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Petite Lilly cannot tell you what the cost will be as customs policies and charges can vary from country to country. 

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All orders receive confirmation emails and custom tracking updates. Log in to track your order or contact petite.lilly@yahoo.com for assistance. Our boutique curates items from many suppliers. Orders with more than one product may ship separately and will receive custom tracking emails to keep you fully updated.

 

We're happy to help.

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Please email shop.petitelilly@gmail.com

We don't accept returns, exchanges, or cancellations

But please contact us if you have any problems with your order.

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Faulty items:

If you find a fault in your item on arrival, please email us a photo so we can assess the item if it may be a manufacturers fault. We shall replace/ repair or exchange the item. A full refund via the original payment method is allocated if we are unable to repair or replace the item. However, note that the customer will be required to pay any cost associated with shipping the item to return it to us. Also note that loose/excess threads and irregular prints/ see through are not considered as a fault. Please read the description of each items carefully before purchasing.